Serving Victoria and the Greater Victoria Communities
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Policy and Procedures

 

Cancellation Policy: 

  • 24 hours notice is required for cancellation. No shows are automatically counted as a used session (for pre paid sessions). Full session fees apply for last minute cancellations and no shows.

Refund Policy: 

  • If you purchase a package any of 1, 3, or 6 sessions there is a 7 days ‘buyers remorse’ or ‘cooling off’ period. During this time you may receive a full refund.
  • Refunds up to 6 months past the purchase date of unused sessions are subject to an administration fee of $50. Only unused sessions will be refunded.
  • Refund requests past the 6 months date are eligible for credit toward other services or may be transferred to someone else at no charge.

Session Transfer:

  • At any time you may share your purchased sessions with a friend or family member. You may also sell your sessions privately or gift them to someone else. These arrangements are made by the purchaser.  All I ask is that you let me know in advance who  you have decided to sell or transfer sessions to so I can update my records.

Session Donation:

  • At any time you may decide to donate your unused sessions to be used toward any person who may not otherwise be able to purchase sessions for themselves. This is an anonymous donation and will be arranged by Rejeneration to maintain privacy. If you know of anyone that you think would benefit from the services provided by Rejeneration please contact me directly and I can put them on a waiting list for when sessions come available.

Parking:

  • Please use the designated parking (2 assigned spots along the back fence) if possible when coming to your session. There are times when Rejeneration/Concussion Resolution parking is full at which time you can park where the Bull Dog signs are and if those are full then Reveal Laser.

 Expiration Date:

  • Sessions expire 12 months after purchase date unless otherwise arranged.
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